Full Access for All Subscribers
Our subscription gives you full access. We do not apply per-plan usage caps. This policy describes the only guardrails we use to keep the service healthy for everyone. Normal use is fine. We do not count calls, minutes, or concurrent conversations by plan. Subscribers get full access regardless of whether they choose monthly, quarterly, or annual billing. Fair use is the only boundary — and it is the same for all users.
What We Don't Allow
To protect the service and our users, we do not allow: • Resale or redistribution — Using Xentto to provide voice services for resale, white-label, or redistribution as a service without written agreement. • Scraping or bulk extraction — Automated scraping, crawling, or bulk extraction of call data, transcripts, or analytics beyond normal product use. • Abuse or misuse — Attempts to circumvent access controls, overload systems, or use the product in a way that harms other users or the platform. • Commercial redistribution — Redistributing Xentto output (e.g. call feeds, APIs, transcripts) to third parties as a commercial product without agreement. • Illegal or harmful use — Any use that violates laws, regulations, or harms individuals including spam calls, harassment, or fraudulent activities.
Rate Limits and Abuse Prevention
We may apply rate limits and abuse detection that apply equally to all users. These are not "plan limits" — they exist only to prevent abuse and keep the service stable. If your access is restricted, the reason will be: no active subscription, trial ended, or a fair use violation. We will notify you of any restrictions and provide an opportunity to resolve the issue. For billing or access questions, contact us at info@xentto.ai.
Summary
Full access. No per-plan limits. Fair use applies to everyone. Normal use is fine; we don't count calls by plan. Use Xentto responsibly, don't resell our service, and don't abuse the platform. If you have questions about this Fair Use Policy, please contact us.