Refund Policy

Welcome to Xentto! We're dedicated to helping businesses elevate their customer engagement with AI-powered voice agents, smart call scheduling, and insightful call analytics. This policy outlines the terms for subscription cancellations and refund requests—please review carefully before using Xentto or subscribing to our services.

You have the right to cancel your Xentto subscription at any time. To do so, please follow one of these methods: In-App (Platform) Cancellation Cancel directly through Xentto's web app or dashboard. Visit your account settings or subscription management section to initiate cancellation. Customer Support Alternatively, you may request cancellation by contacting our support team via email at info@xentto.ai. Please include your account username or the email associated with your account to expedite processing.

Xentto offers refunds under the following conditions: Technical Issues If technical problems or service disruptions significantly impair your ability to use Xentto as intended, you may be eligible for a refund. Report issues promptly to our support team for evaluation. Fraudulent Transactions You are entitled to a refund if an unauthorized transaction occurs due to fraud, subject to verification through our security systems. No Refund for Change of Mind Refunds will not be issued simply because you changed your mind, are dissatisfied without valid cause, or decide not to use the service during an active subscription period.

1. Initiate Request Send your refund request via email at info@xentto.ai specifying the reason and including any supporting documentation or screenshots as needed. 2. Evaluation Our support team will review your request based on this policy. This may include investigating technical logs or verifying transaction records. 3. Disbursement If approved, refunds will be credited via the original payment method. Note that depending on your financial institution, this may take 7–28 days to reflect in your account.

Xentto reserves the right to update or modify this policy at any time without prior notice. Users will be informed of changes via email or through the Xentto platform. By subscribing to or using Xentto, you acknowledge your agreement with the terms detailed in this Cancellation & Refund Policy. Date of Last Revision: April 8, 2026

Thank you for trusting Xentto to power your AI voice conversations!